{"version":"1.0","provider_name":"Empowering Your Business Through Smarter\u00a0Solutions","provider_url":"https:\/\/smerp.hk","author_name":"smerptech","author_url":"https:\/\/smerp.hk\/index.php\/author\/smerptech\/","title":"Before and After AI: The Customer Service Evolution - Empowering Your Business Through Smarter\u00a0Solutions","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Lt3Uj9meWf\"><a href=\"https:\/\/smerp.hk\/index.php\/2026\/05\/07\/before-and-after-ai-the-customer-service-evolution\/\">Before and After AI: The Customer Service Evolution<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/smerp.hk\/index.php\/2026\/05\/07\/before-and-after-ai-the-customer-service-evolution\/embed\/#?secret=Lt3Uj9meWf\" width=\"600\" height=\"338\" title=\"&#8220;Before and After AI: The Customer Service Evolution&#8221; &#8212; Empowering Your Business Through Smarter\u00a0Solutions\" data-secret=\"Lt3Uj9meWf\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/smerp.hk\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/smerp.hk\/wp-content\/uploads\/2025\/07\/9.png","thumbnail_width":1000,"thumbnail_height":700,"description":"Customer service has always been the heartbeat of any successful business. It's the front line of communication between companies and customers, shaping experiences and influencing loyalty. But over the past decade, AI has drastically transformed how support is delivered. Let\u2019s take a closer look at what customer service looked like before AI \u2014 and how it operates now."}