Help your team spend less time searching and chasing, with a clearer view of progress. Knowva connects company knowledge and customer support; Flowva connects orders, stock and warehouse work.
One real workflow. A relevant walkthrough. A clear starting point.
See the detail in everyday work
Your team knows the work. But when answers and records are spread across people, files and messages, even a simple task takes more coordination.
Chasing updates while worrying about missed follow-up makes it harder to focus on the work.
Software should make daily work easier.
Staff look for the latest instruction or ask an experienced colleague again. The next task has to wait.
A handover needs another call, a receipt needs another update, and the office keeps asking the frontline.
Managers reconcile different lists before they can see what is pending or needs attention.
When records stay separate, searching, chasing and later checks grow with the workload. Important follow-up can be missed.
Explore the daily tasks and the details that make them easier.
Knowva
Give staff a maintained company reference for recurring questions. Keep the customer background, responsible person and next action with the service record.
Flowva
Coordinate wholesale, shop and online orders with usable stock and warehouse tasks. Keep shortages and exceptions with the work, so the next person knows what to do.
Your team can find information, complete tasks and pass on a useful record. You can see progress and what needs attention.
Find the relevant company information or open a task with its details and next action in view.
Keep the enquiry, receipt or exception with its record and responsible person, so the next colleague can follow up.
See current progress and exceptions, open the related record and decide what needs attention.
Experience with businesses and institutions across retail, logistics, healthcare and more.
Selected client and project references. Our role varies by project.
Your team already has a way of getting things done. We look at who does the task, where checking is needed and what the next person needs to know, then show the product in that context.
We understand that introducing software affects people, habits and daily service. We start with how your team works, then show you the product using that workflow.
A Hong Kong company with local support, from implementation to everyday use.
Established in Hong Kong in 2005, with team qualifications in project management and IT audit.
See our team credentialsMeet a product and implementation consultant for a free initial discussion and a relevant product walkthrough.
Confirm the available product, deployment, scope, fees, payment stages and rollout plan before committing.
After the agreed initial payment, we collect requirements, configure the agreed scope, train users and support testing and go-live.
Bring one process you would like to make easier.
Walk through your main process with the standard product and industry template. Agree what is standard, configured or customised.
Itemise the licence or subscription, standard implementation, optional customisation, maintenance and third-party charges. SMERP absorbs underestimated work within the agreed scope; new requests are quoted first.
If a delivery issue caused by SMERP prevents the agreed go-live on time, we fix it at our cost. Your proposal states the related subscription extension or fee credit. The normal billing-start rule is explained in the payment FAQ.
Your team needs the system to keep supporting everyday work. SMERP Care brings maintenance, help with usage and practical issue resolution into the ongoing relationship.
We judge severity by the impact on your daily operations. For covered critical incidents, we guarantee full recovery of normal operations within two hours.
General support requests are usually resolved on the day they are raised. The service result is a resolved issue and a team that can continue its work.
Explain the situation to a member of the support team and get help with the next step. Email support is also included.
The service agreement states the covered incidents, support hours and how the two-hour recovery period is measured.
Many customers have worked with SMERP for over ten years. We continue supporting everyday use as their business changes.
See what SMERP Care includesYour consultant understands the workflow and demonstrates the relevant product, then confirms the scope and quotation.
Annual software subscription + one-off implementation service.
One-off licence + one-off implementation + annual maintenance. First-year maintenance is optional.
Customisation is optional and quoted separately from implementation. You also choose where the system runs and the level of protection against service interruptions.
Bring SMERP into a product opportunity or a defined enterprise or government project. Agree the product, development, integration, testing or support work, with clear roles and handover.
Explore partner collaborationAsset and booking solutions, suitable equipment and specialist services can be scoped alongside your business needs.
Repeated questions take time away from more complex customer needs. Explore where AI can help with routine enquiries.
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Stock errors, slower fulfilment and repeated manual work can signal a need to review your warehouse process.
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Useful AI support depends on more than a chatbot. Consider setup, clear workflows and handover to your team.
Read articleBook a free initial consultation. See the product using one everyday workflow and receive a one-page recommendation on product suitability and how to start.
Your follow-up is with a product and implementation consultant.
Detailed requirements, the functional requirements document and implementation are paid services. They begin after the order is confirmed and the agreed initial payment is received.
