SMERP software products

Choose the work
you want to make easier.

Knowva helps the team use company knowledge and follow service work. Flowva connects warehouse tasks and stock records. Start with the product, then fit the setup and rollout to your business.

Knowva

Does your team keep answering the same customer questions?

AI answers. Human handover. Clear after-sales follow-up.

Company knowledge helps staff answer recurring enquiries. Enabled voice and messaging options, including Cantonese support, connect with clear service follow-up.

Answer with knowledgeFollow service workSee the next action
See Knowva in practice

Flowva

Which orders can leave — and what is holding the others up?

Keep orders, stock and fulfilment in step.

Coordinate wholesale orders, shop replenishment and online fulfilment with the stock and warehouse tasks behind them. Staff follow a clear task; the office sees allocation, progress and exceptions in connected records.

OrdersStockFulfilment
See Flowva in practice
Find your starting point

Which work would you like to improve?

Choose the main need to see a suitable product route.

Knowva

Support customers by telephone, WhatsApp, WeChat and email, with Cantonese support. Let AI use company-approved knowledge, set when a person takes over, and keep after-sales cases, responsibility and progress together.

Explore Knowva
Supporting solutions

Assets, bookings and the other parts.

Assetva keeps asset records and stocktaking connected. Reserva organises resources and bookings. Hardware and professional services support your implementation.

AssetvaKeep asset identification, location records and stocktaking connected. ReservaMake shared resources, available time slots and booking arrangements easier to manage.
Hardware & integrationProfessional services
A product plus a clear introduction

Know the route before you start.

Choose annual subscription or a one-off licence model. Your consultant confirms the standard implementation, optional customisation and support scope before quoting.

STANDARD DEPLOYMENT
1–2 weeks

Configure. Train. Start using.

For a released standard product that meets 80%+ of your agreed needs, with the remainder handled by configuration.

From kickoff to go-live, with agreed data, access and key-user readiness. The remaining needs are explicitly resolved or excluded before starting.

Review the standard route
CUSTOMISATION & INTEGRATION
3–6 months

Confirm. Adapt. Verify. Go live.

Walk through the product and industry template, then agree the workflow and gaps before configuration, customisation and integration.

Each phase takes 1–2 months. The plan names the go-live date and the end of initial support separately.

Review the customised route
Take the first step with a consultant

Bring one workflow.
See what could work better.

Book a free initial consultation. See the product using one everyday workflow and receive a one-page recommendation on product suitability and how to start.

Book a free consultation

Your follow-up is with a product and implementation consultant.

YOUR TAKEAWAY

A clear basis for your next decision

  • Where the standard product fits your work.
  • Configuration, optional customisation or integration needs.
  • Where to run the system, how to reduce interruptions and how to go live.
  • An early budget direction, timing and next step.

Detailed requirements, the functional requirements document and implementation are paid services. They begin after the order is confirmed and the agreed initial payment is received.